FAQ

Q: Do you make ready made dolls?

 A: Yes, I try to make readymade dolls In between orders. These are available once a month. Dates and times are announced on Instagram or our monthly newsletter.

 

Q: How big are your dolls?

A: Our original dolls measure 18 inches tall but each individual dolls measurements can be found in the doll descriptions.

 

Q: Do you make custom dolls to look like my daughter/son?

A: Of course! Custom dolls are available to order in the tinytinks originals section on the website. As soon as a custom doll is purchased I send dolly options to choose from via email. The options include skin colour, hair colour, hair styles, outfit choices and hair accessories. 

 

Q: I’ve seen a doll on the website but would like to change the skin colour and hair colour, is this possible?

A: Of course. All my dolls are made to order (other than dollies in the ready to adopt section) so if you would like to change the skin or hair colour just add a note to the note section at checkout of the colours you would like. 

 

Q: When will I receive my order?

A: All my dolls are made to order. My current turnaround times can be found at the top of each page. It’s usually 2-4 weeks but this can increase during busy periods like Christmas. 

 

Q: Do you offer payment plans?

A: Dolls can be purchased in full or payment plan. If you require a payment plan please see the payment plan listing. A £10 non refundable Deposit is required to set up a payment plan. An invoice for the remaining balance will then be sent to your email where you can pay off as an when you can upto a maximum of 8 weeks. No additional charges are added for using this service. As soon as the full payment has been made dolls will be made and sent within current turnaround times.

 

Q: Do you ship worldwide?

A: Yes! All dolls sent internationally are sent tracked so we can keep an eye on your order whilst she travels overseas. 

 

Q: I need my dolly for a birthday. Will I receive it in time?

A: If you need your order for a specific date please leave the date in the notes section at checkout so I can get it to you in plenty of time. 

 

Q: How will my order be sent?

A: All orders are sent via Royal Mail. Uk orders are sent 1st class signed for and usually take 1-3 working days to arrive. 

 

Q: How do I clean my dolly?

A: Dolls should be spot cleaned only. using a clean cloth, warm water and a little soap pat your dolly clean and let her dry naturally